Scots airport announces exciting shake-up for passengers


A SCOTTISH airport has announced a trial of an app which is designed to help assist passengers who need additional support.

Glasgow Airport is rolling out the PRM (Person with Reduced Mobility) Assist app so that the airport’s service provider, OCS, will be able to organise better assistance for travellers who need it.

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A new app has been introduced in Glasgow airport to help passengers with mobility issuesCredit: AGS Airports

In 2022, more than 90,000 passengers who required additional support travelled through Glasgow Airport.

At the moment approximately 25% of requests for special assistance are made on the day of travel.

The gadget will help the OCS to plan staffing and equipment levels further in advance.

The PRM Assist app is currently available to download on both Apple and Android platforms and passengers can use it to, request special assistance, be updated on real-time flight information, and provide feedback.

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Ronald Leitch, Glasgow Airport’s Operations Director, said: “We are incredibly proud of the PRM service provided by both OCS and our own airport team.

“The way in which special assistance services are delivered is constantly evolving and improving, so we continually look at ways we can further develop our methods to ensure our PRM passengers enjoy a safe, dignified and enjoyable airport experience.

“Glasgow has one of the highest proportions of PRM passengers of any UK airport and I firmly believe this is due to the quality of the service and the significant investment we make each year.

“What is also vital to the success of our PRM service at Glasgow Airport is the dedication and hard work of those people who deliver for our passengers who need additional support each and every day.”

Derek Murphy, Director of Aviation Services OCS UK & Ireland, said: “It’s exciting to see innovation being designed with the PRM passengers’ in mind.

“OCS and our partners at Glasgow Airport are dedicated to continuously improving our PRM Service provision and now we will see real benefits to both the passengers’ experience and the PRM operation through the implementation of PRM Assist.

“While still a relatively new platform, we can already see that PRM Assist is a big step forward for airport PRM infrastructure and how airports deliver PRM services for its passengers.”

Conor Halpin, Director of Business Development at PRM Assist, added: “This initial step of implementing PRM Assist and its services at Glasgow highlights the airport’s ambition and vision to innovate and provide a more accessible journey for passengers with reduced mobility.

“We are excited to work with both OCS and the airport’s support team on this project and will continue to develop our products with the input of their teams.”

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